Privacy Policy topx one
– Your Information, Our Responsibility

1 Introduction & Scope

This Privacy Policy applies to all users of the topx one platform, including website visitors, registered players, and former players whose accounts still hold active records in our system. It covers all interaction channels — the website, Android and iOS apps, customer support live chat, and any email or message communications you send to us.

Topx one operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are appointed as the data controller for all personal information collected through our platform, and we bear full responsibility for the security and confidentiality of that data.

2 Data We Collect

Topx one only collects data necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant information beyond the scope of the services we provide.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. topx one will not use your data for unrelated purposes without obtaining your consent first.

• Account management: Creating, verifying and maintaining your account so that your login experience and platform usage run smoothly at all times.
• Transaction processing: Verifying deposits, processing withdrawals and resolving any financial disputes that may arise.
• Identity verification (KYC): Ensuring all players are individuals aged 18 and above using their own verified identity, in line with our compliance requirements.
• Platform security: Detecting and preventing fraud, money laundering, multiple account usage and any suspicious activity.
• Service improvement: Understanding player usage patterns to improve the interface, introduce new features and keep platform performance at its best.
• Marketing communications: Sending information about promotions, bonuses and exclusive offers — but only if you have consented to receive such communications.
• Legal compliance: Complying with reporting requirements, regulatory body directives and other applicable legal obligations.

4 Disclosure to Third Parties

Topx one does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes. This is our unwavering commitment.

However, there are certain situations where we need to share your information with other parties in order to deliver the services you require:

• Payment service providers: The payment gateways and transaction processors we use to facilitate your deposits and withdrawals — they receive only the minimum data necessary to process each transaction.
• Game software providers: Third-party casino game and sports betting providers may receive game session data necessary to operate those games correctly.
• Regulatory bodies and authorities: When required by law, court order, or direction from a legitimate regulatory authority.
• Security and verification services: KYC and anti-fraud service providers that assist us in verifying player identities and preventing illegal activity.

All third parties we work with are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified in their service contracts with topx one.

5 Data Security

Topx one continually invests in robust security infrastructure to protect your data from unauthorised access, loss, misuse, or disclosure. Data protection is not just a feature — it is fundamental to how we build and operate this platform.

• All data transmitted between your device and topx one servers is protected with 256-bit SSL/TLS encryption — the same standard used by world-class banking institutions.
• Your account password is stored in hashed form and cannot be decrypted, meaning even topx one staff cannot view your original password.
• Our servers are protected by multi-layered firewalls, an intrusion detection system (IDS) and real-time security monitoring 24 hours a day, 7 days a week.
• Internal security audits and penetration testing are conducted regularly to identify and address any potential vulnerabilities.
• Access to player data within topx one is restricted on a need-to-know basis — only staff who genuinely require access to perform their duties are permitted.

6 Cookies & Tracking Technologies

Topx one uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our site.

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous information about how you use our site — such as the most frequently visited pages — to help us improve the platform.
• Functional cookies: Saving your preferences such as your chosen language and display settings so you do not need to reset them on every visit.
• Analytics cookies: Helping us understand overall platform usage patterns in aggregate and anonymous form.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features of the topx one platform.

7 Data Retention

Topx one retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. We do not retain data longer than required.

• Active account data is retained for the duration your account remains active and for a defined period after account closure, in accordance with legal requirements.
• Financial transaction records are retained for a minimum of 7 years after the transaction date, in compliance with Malaysia's financial and tax legal requirements.
• Customer support communication data is retained for 3 years for reference and dispute resolution purposes.
• Technical and security log data is retained for 12 months before being securely deleted.
• Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

8 Your Rights

As a topx one player, you have clearly defined rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). topx one is committed to respecting and facilitating the exercise of these rights.

9 Children's Data

The topx one platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child may have provided information to topx one are urged to contact us immediately.

10 Privacy Policy Amendments

Topx one reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The latest update date will always be displayed at the top of this document.

In the event of significant changes affecting how we process your data, we will notify you via the email registered to your account or through a prominent notice on our platform at least 14 days before the changes take effect.

Your continued use of the topx one platform following the publication of any amendments to the Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on our platform or app — the fastest way to get a response.
• Email: [email protected] — for more detailed inquiries or those requiring written documentation.
• Response Time: We aim to respond to all privacy enquiries within 3 business days and data access requests within 30 business days.